If you need to cancel your confirmed booking, please get in touch with our Customer Experience team. Since we incur costs in cancelling a booking, you will have to pay a cancellation charge. The amount you are charged depends on when you cancel - please see below for cancellation charge amounts:
- 90 days or more before the tour's start date - £200 GBP/$300 USD cancellation fee
- 45-89 days before the tour's start date - 50% retention or retention of deposit if higher
- 44-30 days before the tour's start date - 75% retention
- 29-0 days before the tour’s start date - 100% retention
Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges under the terms of the insurance policy. Therefore, we strongly recommend taking out comprehensive travel insurance that includes cover against cancellation charges.
The cancellation charges above apply to most of our tours. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour.